SHIPPING GUIDELINES
IMPORTANT: Due to the ongoing Canada Post strike, all parcels will be shipped via Purolator or UPS until further notice. *Please note that we are unable to ship to P.O Boxes via these carriers. We apologize for the inconvenience.
Click here for Canada Post Delivery Service Alerts
Canada Post delivery times are based on normal delivery conditions, and are therefore subject to change without notice.
Canada Post may change or suspend its on-time delivery guarantee during peak periods (e.g. Black Friday, Cyber Monday, Christmas) due to causes beyond its reasonable control, including, but not limited to:
- Acts of God
- Epidemics
- Labour disruptions
- Equipment failures
- Unanticipated surges in volume
Undeliverable packages: Refused shipments or packages with a failed delivery status will be returned to Advanced Nutrition Programme Canada and assessed a $15 Non-Delivery Fee. Non-Delivery Fees are charged to the original payment method selected time of order placement, and will be subtracted from any refund.
Questions? Contact our team at [email protected].
Shipping Options
Advanced Nutrition Programme Canada uses Canada Post for all shipments. Receive free Canada Post Expedited Parcel ground shipping on orders over $75.00 before taxes, to most Canadian addresses.
Shipping Speed
Advanced Nutrition Programme Canada orders are shipped from western Canada and delivery times are based on Canada Post estimates.
| Regular *via ground |
Expedited *via truck |
Priority *via air |
Xpresspost *via air |
|
| Local | Up to 3 days | Up to 2 days | Up to 2 days | Up to 2 days |
| Regional | Up to 6 days | Up to 2 days | Up to 2 days | Up to 2 days |
| National | Up to 10 days | 3 days | Up to 2 days | 3 days |
*If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you can receive confirmation emails from [email protected]
Order Processing Time
Orders received before 1 p.m. Mountain Standard/Daylight Time (3 p.m. Eastern) are processed the same day. Orders received after 1 p.m. MST/MDT (3 p.m. EST/EDT) are processed the next business day. Orders received on Saturday and Sunday are processed by close of business the following Monday.
Order Tracking Information
Once an order has been shipped, we send you an email with tracking information. Be sure to check your SPAM folder and notify [email protected] if you do not receive an email with tracking information.
Change Of Address
Please ensure that the Ship To address you provide at order checkout is correct, as we are unable to redirect orders once they have been shipped.
Shipping Conditions
We are unable to ship products once temperatures surpass -20 C in Western Canada, as the integrity of the item(s) can be impacted due to the freezing temperatures during the shipping process. You will be notified if this situation is applicable to you order.